POLICIES

SHIPPING

Please allow ( 5 ) to ( 10 ) business days for your order to be created. Products are handmade and fulfilled in the order in which they were received. You will receive a shipping confirmation email with a tracking number when your order is ready to be shipped. Please note that orders will not be processed on weekends or holidays. Orders placed on Fridays and holidays will be processed on the following Monday or next business day.

Once you’ve received an order confirmation email with a tracking number, please contact the shipping carrier, USPS for special delivery instructions and for packages that are not delivered or received by expected arrival date. Only USPS has information regarding the location and delivery of your package once it has left our hands. Although we do not assume responsibility for lost or stolen packages, we will help to resolve issues with delivery. When reporting problems with delivery, please provide us with your USPS claim number that can be acquired by calling the number below. Return shipping fees apply for re-delivery/replacement orders.

USPS CUSTOMER SERVICE:

1 (800) 275-8777

Orders valued at $50 or more may require a USPS Signature Conformation™ upon delivery. 

 

RETURNS

Returns are only approved for errors with orders that are made on our behalf. Errors with orders must be reported to info@noirdor.com within (48) hours of order delivery. In which case, unopened and unused items may be returned to us for a full refund and return shipping will be reimbursed to you.

We guarantee that if your skin does not show improvement within (90) days of consistent use from the date of receipt, we will refund you for the price of the product(s) minus shipping costs. To receive your refund you must:

• First, email us at info@noirdor.com to notify us that the products are not working for you so that we may provide you with skincare support to assist you with seeing results.
• Allow (90) days of consistent use for the product(s) to begin healing your skin.
• Return product(s) to our return shipping address. Shipping fees are non-refundable.

CANCELLATIONS

To cancel an order, contact customer support with your order number by email within 24hrs of purchase at info@noirdor.com. Every effort will be made to accommodate the cancellation as long as the order has not been shipped. If your order has already been shipped, it can not be cancelled.

Once your order has been cancelled, you will receive an email with refund information. Refunds are returned to your original method of payment according to your bank or credit card company’s policy. Please contact your bank or credit card company for more information on refunds time frames.

DISCLAIMER

In accordance with the FTC guide lines concerning use of endorsements and testimonials in advertising, please be aware of the following:

All information and product recommendations are made according to personal experience and research and is not intended to diagnose any condition. Seek the advice of a physician or dermatologist before implementing new skincare products to your routine.

Our products are handmade, all natural, organic and self-preserving. However, it is advisable to apply products to a small section of skin to test for allergic reaction, rash, breakouts, irritation or discomfort. If either of the aforementioned conditions should occur, discontinue use. We make no medical claims, nor guarantee results from the use of our products. Results vary greatly from person to person according to a number of determining factors. Noir D'or™ Cosmetics is not responsible for the adverse effects of proper or improper use or storage of products. By purchasing our products, you acknowledge our claims. 

The skin transformations and usage testimonials presented apply only to the individuals depicted, cannot be guaranteed, and should not be considered typical.  Every testimonial on this website is from a real customer who used Noir D’or Cosmetics’ products, and/or skincare suggestions listed on the website. No one was paid for a testimonial or endorsement. Before and Ongoing photos were not retouched or altered. Results (acne reduction, reduction in hyper-pigmentation, skin transformations, etc) were self-reported by the customer and therefore cannot be confirmed. Errors could have been made in reported customer translations and/or customer self-submissions. You should assume that featured results are not typical. 

THIS WEBSITE DOES NOT PROVIDE MEDICAL ADVICE

Contact customer care with any questions or concerns at info@noirdor.com.