Help Center

Initially, Introduce Your Skin To AD'OR™ Skin Care System Once A Day Until You Know How Your Skin Reacts To The System. You May Later Decide To Tweak Your Regimen To Every Other Day Or Twice A Day If Needed Or If Tolerable. In Instances Of Excessive Oiliness Or Dryness, Contact A Noir D'or™ Skin Care Consultant To Assess And Adjust Your Skin Care Regimen:  info@noirdor.com

Results Vary From Person To Person Depending On The Severity Of Condition Among Other Factors Such Consistency Of Use. Most Experience Pimples Shrink In Size Within The First Weeks Of Use. Improvement Of Hyper-Pigmentation Can Be Noted Within The First 4 Weeks Of Consistent Use. Clear Skin Is Not An Overnight Process, Consistency Is Key!

Yes, The System Works Great For The Body! The Skin On The Body Can Usually Withstand More Manipulation Than The Skin On The Face So You Can Wash Your Body As You Normally Would, If Your Skin Agrees With The Products. However, Be Sure To Avoid Genitals.

AD'OR™ Skin Care System Lasts Beyond ( 30 ) Days When Stored Properly And Used As Directed.

The Products Can Help With Dark Circles Under Eyes If The Cause Is Superficial Or Caused By Friction. Dark Circles Caused By Lack Of Rest Can Be Corrected By Receiving The Proper Amount Of Rest And Nutrients While Dark Circles Caused By Hereditary Conditions Often Require More Extensive Treatment To Correct. 

Since The Products Are Deep Cleansing, You May Notice That Your Pores Appear Smaller As The Become Decongested, With Consistent Use. If Large Pores Are Genetic Or Have Been Enlarged For A Prolonged Period Of Time, It Is Likely That The Pores Will Remain Visible.

Both Male And Female Teens And Adults Can Benefit From Using The System.

Purging Is A Short Period Of Time Where Clogged Pores Release Blockages (Toxins, Bacteria, Hardened Oils, Etc.) To The Surface In Order For Skin To Become Clean And Clear. Not Everyone Will Experience Purging. Do Not Be Discouraged If Purging Occurs. This Is A Normal Occurrence And Tweaking Your Regimen May Help To Control The Possibility Or Severity Of Purging. 

Our Botanical Black Soaps Are All Natural Deep Cleansing Soaps With Exfoliating Properties That Work By Clearing Acne And Buffing And Fading Away Dark Spots And Discoloration. You Do Not Need To Wash Too Long Or Too Often For Your Skin To Look And Feel Clean And More Clear After Each Use.

BOTANIQ™ Complete Cleanser Is Naturally Soft. If The Temperature Is Warm The Soap Will Be Softer. If The Temperature Is Cool The Soap Will Be Firm But It Will Always Be Soft. Use One Piece At A Time And Store In A Cool Dry Place. 

Our Botanical Black Soaps Are Designed To Restore The Skin To Its Natural State. Exfoliating Properties Will Buff Away Dull, Dry And Discolored Skin. Because Of This, You Will Notice A Brighter More Even Toned Complexion. Skin Remains The Same Beautiful Color Yet More Clean And Clear And This Is All Possible Without The Use Of Harmful Chemicals Or Harsh Ingredients.

Our Botanical Black Soaps Have Exfoliating Properties This Is Why It Improves Dark Spots And Acne. Some Areas Of The Face Are Thinner/More Sensitive Than Others And Therefore Require Less Time Washing. Avoid Washing These Areas Until They Return To Normal.

Avoid Unpleasant Sensations By Washing Less Often. Wash Once A Day, Leaving The Soap On The Skin For Only ( 10 ) To ( 15 ) Seconds Before Rinsing Off With Lukewarm Water To Avoid Drying Out The Skin And Causing Itching Or Irritation.

Using The Soap Too Often Or Leaving It On The Skin For Too Long Can Cause Sensitivity, Breakouts And Itchy Dry Skin Due To Exfoliating Properties.

Clay Masks Are A Great Way To Soothe, Cleanse And Clear The Skin And Give Your Skin Care Regimen A Boost. Clay Mask Will Detox And Gently Exfoliate Your Skin To Help Fade Dark Spots And Discoloration And Heal Acne.

Apply Chemical Sunscreens Or Serums As A Treatment After Cleansing And Before Moisturizing So That They Can Be Absorbed Into The Skin And Take Affect. Sunblock Or Moisturizers Should Be Applied Last Because The Are Meant To Protect By Providing A Barrier From The Environment.

Products Take Five ( 5 - 10 ) Business Days To Process. You Will Receive A Shipping Confirmation Email When Your Order Is Ready To Be Shipped. Shipping Within The U.S Typically Takes Two ( 2 ) To Three ( 3 ) Business Days Via USPS. (Excluding Holiday Shipping Times & Schedules)

Once You Receive A Tracking Number, Please Contact USPS For Packages That Are Not Delivered/Received By The Expected Arrival Date. USPS Will Locate Lost Packages And Have Them Delivered Successfully. Please Contact Us Once You've Contacted USPS.

USPS Customer Service: +1 800 275 8777

Packages Are Often Mis-scanned And Delayed And Will Show Up While In The Process Of Locating Them.

Please Also Check With Your Office Or Neighbor To Ensure That It Has Not Been Left With Someone Else.

You Can Track Your Order Via USPS With The Tracking Number That Was Provided In Your Shipping Confirmation Email. You Will Be Able To Track Your Package Within 48hrs.

If You Have Not Received A Shipping Confirmation Email With A Tracking Number, Please Ensure That Your Email Address On File Is Correct And Notify Us Of Any Errors Or Changes.